Frequently Asked Questions
The most useful answers about pricing, verification, visibility and messaging on Cossmo.
Billing & subscription
Agency access is subscription-based. Once the subscription is active, agencies can browse profiles, contact modèles, use filters and access premium tools linked to their plan.
Yes. You can stop the subscription from the billing area or the subscription management page. Your access remains active until the end of the paid period, then premium agency access stops.
No long-term commitment is required. The platform is designed around flexible access so agencies can start, test the workflow and manage billing without a locked contract.
Payments are processed through Stripe. Card details are handled by the payment provider and are not stored directly by the marketplace.
Profiles & visibility
No. Modèles choose what they present inside their profile. The platform does not expose private financial data automatically beyond what the user explicitly fills in.
Ghost Mode hides a profile from Discover without deleting the account. It is useful if a modèle wants to pause visibility while keeping their account, messages and profile data intact.
Yes. Profiles can go through a review flow and moderation checks. Incomplete or suspicious profiles may stay pending or be limited until the required information is provided.
Yes. Profiles can generate a shareable public link so you can send your page directly to agencies, partners or collaborators without asking them to search manually.
Messaging & marketplace
Conversations happen through the internal messaging system. Agencies can contact modèles directly from discovery flows, and modèles can also reach out when access is available on their side.
Once messages are read, unread counters are cleared from the message badge so the header and sidebar reflect the current state instead of keeping stale notification numbers.
The marketplace is designed around subscription access rather than commission on private deals negotiated between users, unless a specific future product says otherwise.
Still need help?
For account, legal or billing questions, use the contact page and include the email linked to your account when relevant.